Returns

Returned Goods

(a) Subject to (d) and (e) below, Goods may be returned to the Supplier for credit or exchange for up to ten working days after the date of delivery provided that the delivery note or invoice number is quoted.

(b) Returned Goods will only be accepted by the Supplier if they are in a sound and resaleable condition. Whether Goods are sound and resaleable shall be at the sole decision of the Supplier. Any goods which the Supplier deems to be not resaleable will only be returned to the Purchaser at the specific request of the Purchaser and at the Purchaser’s expense. Notwithstanding the discretion of the Supplier in deciding whether goods are sound and resaleable, goods will not be deemed resaleable if they are returned in anything but their original packaging or the quantities of the goods
returned are different from those originally supplied.

(c) Where goods returned for credit or exchange are goods which have been supplied in boxes or in quantities credit notes or exchange of goods will only be given if the goods are returned in their boxes and/or in the same quantities supplied to the Purchaser. Credit notes will only be issued if the Suppliers Collection Note has been issued to the Purchaser.

(d) The Supplier reserves the right to make a charge for handling and restocking equal to 20% of the sale price of the goods returned.

(e) Goods especially obtained for the Purchaser may not be returned for credit or exchange.

(f) When making a request to return products to us it should be made within the following timescales: Shortage and damaged goods 24 hours Picking errors (i.e. wrong goods) 3 working days Faulty goods 3 working days Goods no longer required 10 working days You should always obtain a signature (i.e. proof of collection) from the collecting person.

(g) Under normal circumstances POM-V, POM-VPS, NFA-VPS and AVM-GSL products will not be accepted for return. Goods will only be accepted for the following reasons;

1. To correct an error in delivery.
2. In response to a product recall instigated by the Manufacturer.
3. Where products are alleged to be faulty.